Terms of service
TERMS & CONDITIONS
Last updated: August 20261. ABOUT THE CURATED
These Terms & Conditions apply to purchases made from The Curated through our Norwegian online store.
The seller is:
The Curated AS
Bankveien 6B
1383 Asker
Norway
Organisation No. 924 366 893
Email: hello@shopthecurated.net
In these Terms, “The Curated”, “we”, “us” and “our” refer to The Curated AS.
These Terms apply to customers purchasing as consumers. Nothing in these Terms excludes or restricts rights granted to you under mandatory Norwegian consumer law.
2. PRODUCTS & AVAILABILITY
All products are subject to availability. Adding a product to your shopping bag does not reserve it.
We may discontinue products, limit quantities, correct product information or errors, or refuse orders where reasonably necessary due to suspected fraud, abuse, unauthorised commercial resale or other legitimate reasons, subject to applicable law.
If a product becomes unavailable after you place an order and we cannot fulfil it, we will refund any applicable amount already paid.
3. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
Colours may appear differently depending on your screen or device. Natural materials may have reasonable variations in colour, texture and appearance.
Measurements are approximate and reasonable manufacturing tolerances may apply.
Nothing in this section affects your statutory rights where products are faulty, not as described or otherwise do not conform to applicable consumer law.
4. ORDERS
Please review your order carefully before submitting it.
After an order is submitted, an order confirmation will normally be sent electronically to the email address provided at checkout.
Failure to receive an order confirmation does not by itself mean that an order was not received or concluded. If you do not receive an order confirmation, please contact Customer Care.
You are responsible for ensuring that the email address and other contact information provided with your order are complete and accurate. Please check your spam or junk folder if you do not receive an expected communication from us.
Subject to applicable law, we may cancel or reject an order because of:
- product unavailability;
- inability to verify or authorise payment;
- suspected fraud or unlawful activity;
- misuse of promotions or customer benefits;
- an obvious pricing or technical error;
- abusive ordering behaviour;
- suspected unauthorised commercial resale; or
- applicable delivery restrictions.
Where payment has already been collected for an order we cancel, the applicable amount will be refunded.
5. ELECTRONIC COMMUNICATIONS
Order confirmations, shipping confirmations, invoices, delivery updates, pre-order updates and other communications relating to your purchase may be provided electronically using the contact information supplied with your order.
The Curated is not responsible for a customer's failure to receive or review a communication where it was sent to the contact information provided by the customer, to the extent permitted by applicable law.
This does not affect mandatory consumer rights or any obligation of The Curated to provide information required by law.
6. PRICES, VAT & DUTIES
Prices on our Norwegian store are displayed in NOK, unless otherwise indicated.
Consumer prices include applicable VAT where required.
Duties and applicable import charges are included or prepaid for deliveries within Norway. No additional import duties should therefore be due upon delivery.
Applicable shipping charges will be displayed before you complete your purchase.
We may change prices from time to time, but subsequent price changes will not affect a purchase already concluded.
If a product is displayed at an obviously incorrect price because of a genuine pricing or technical error, we may correct the error and, where permitted by applicable law, cancel the affected order and refund any payment made.
7. SALES, DISCOUNTS & PROMOTIONS
Sales, discounts and promotional offers are subject to applicable pricing and consumer-protection laws.
Promotional offers may be subject to additional conditions communicated with the relevant promotion.
Unless otherwise stated, promotional codes cannot be combined, have no cash value and may not be used for unauthorised commercial resale.
We may refuse, cancel or adjust a promotional benefit where reasonably necessary because of fraud, unlawful activity, misuse, circumvention of promotional conditions or an obvious technical error, subject to applicable law.
Any statutory consumer rights continue to apply to sale and discounted products.
8. PAYMENT
Available payment methods are displayed at checkout.
By submitting payment details, you confirm that you are authorised to use the relevant payment method.
Payments may be processed by third-party payment providers and may be subject to security, verification and fraud-prevention checks.
9. PRE-ORDERS
Products available for pre-order will be clearly identified on the relevant product page.
The expected dispatch or delivery period displayed for a pre-order is an estimate unless expressly stated otherwise.
By purchasing a pre-order product, you acknowledge that the product is not available for immediate dispatch.
Production, freight, customs or other circumstances may affect expected timing. Where reasonably practicable, we will communicate material changes to the expected timing of your pre-order.
Payment may be collected in full when the pre-order is placed.
Your statutory withdrawal period for goods generally begins when you receive the goods, subject to applicable law.
Orders containing both available and pre-order products may be shipped separately.
10. DELIVERY
Available shipping methods, applicable charges and estimated delivery times are displayed on our website or at checkout.
Delivery times are estimates unless a delivery date has been expressly guaranteed.
You are responsible for providing complete and accurate delivery information.
Where permitted by applicable law, we may recover reasonable additional costs resulting from incorrect delivery information or an unreasonable refusal or failure to accept delivery.
Risk of loss or damage generally passes to you when you, or a person identified by you other than the carrier, takes physical possession of the goods.
11. CHANGING OR CANCELLING AN ORDER
If you wish to change or cancel an order, please contact hello@shopthecurated.net as soon as possible.
We cannot guarantee that an order can be amended or cancelled once processing has begun.
Once an order has been dispatched, operational cancellation may no longer be possible.
This does not affect your statutory right of withdrawal (angrerett) under applicable Norwegian consumer law.
12. STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer purchasing online in Norway, you generally have the right to withdraw from your purchase without giving a reason within 14 days of receiving the goods, subject to applicable legal exceptions.
You can exercise this right through our online returns process, the applicable withdrawal form, or by sending us another clear statement communicating your decision to withdraw.
After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after your notification, subject to applicable law.
Nothing in these Terms restricts your statutory rights under the Norwegian Angrerettloven or other mandatory consumer law.
13. CONDITION OF RETURNED PRODUCTS
You may inspect and try on a product as reasonably necessary to establish its nature, characteristics and fit.
You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose. Where permitted by applicable law, we may make an appropriate deduction from your refund for that diminished value.
Returned products should therefore be:
- unworn other than for reasonable fitting;
- unwashed and unaltered;
- undamaged;
- free from stains, make-up, deodorant, fragrance, odours, pet hair or other marks or contamination;
- returned with original tags and security ribbons attached where supplied; and
- returned with accessories, garment bags and other components supplied with the product.
Products should be returned in their original packaging where reasonably possible.
If the original shipping box is no longer suitable, the product must be securely packaged in appropriate protective packaging to prevent damage during return transit.
Where inadequate packaging causes damage to or diminishes the value of a product, we may make an appropriate deduction from the refund to the extent permitted by applicable law.
Failure to use the original shipping box alone does not affect your statutory right of withdrawal.
14. RETURN COSTS
For change-of-mind returns and statutory withdrawals, customers are responsible for the direct cost of returning the goods where permitted by applicable law and where they have been informed of that responsibility.
Where The Curated provides a prepaid return service, the applicable return fee will be communicated through our Returns & Refunds Policy or returns process and may be deducted from your refund.
Different rules apply where a product is faulty, damaged, incorrect or otherwise non-conforming and The Curated is legally responsible.
15. REFUNDS
Where you exercise your statutory right of withdrawal, reimbursement will be made without undue delay and within the timeframe required by applicable law.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Refunds will ordinarily be issued to the original payment method.
Where required by applicable law, if you withdraw from your entire order, we will also reimburse the cost of our least expensive standard outbound delivery option.
If you selected a more expensive delivery service, such as express or premium shipping, the additional amount above our standard delivery cost will not be refunded.
We may deduct an applicable prepaid return fee and make an appropriate deduction for diminished value where permitted by applicable law.
Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
16. FAULTY OR NON-CONFORMING PRODUCTS
If you believe you have received a product that is faulty, damaged, incorrect or otherwise non-conforming, please contact Customer Care at hello@shopthecurated.net.
Your statutory rights relating to faulty and non-conforming products are separate from our change-of-mind returns policy and statutory right of withdrawal.
Where The Curated is legally responsible, we will bear the reasonable costs required by applicable law.
Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, price reduction or refund.
Damage resulting from normal wear and tear, accident, improper care or misuse is not considered a product fault unless applicable law provides otherwise.
Nothing in these Terms limits your statutory rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), including applicable rights to make a complaint regarding defects. Norwegian complaint periods can be two or five years depending on how long the product is reasonably expected to last.
17. FAIR USE, FRAUD & ABUSE
We monitor transactions and returns to protect The Curated and our customers against fraud and misuse.
Subject to applicable law, we may refuse future transactions, restrict services, require additional verification, or suspend or close accounts where we reasonably identify:
- fraudulent activity;
- wardrobing;
- excessive or abnormal return activity indicating misuse;
- refund or chargeback abuse;
- promotion misuse;
- attempts to circumvent restrictions using multiple accounts;
- unauthorised commercial resale; or
- other material misuse of our services.
This does not affect your statutory rights relating to purchases already made.
18. PRODUCTS PURCHASED ELSEWHERE
We can only process returns, refunds, exchanges and claims for products purchased directly from The Curated.
Products purchased from another retailer should be returned to or handled through the retailer from which they were purchased, subject to applicable law.
19. INTELLECTUAL PROPERTY
The website and its content, including trademarks, trade names, text, photographs, graphics, designs, video, audio and other materials, are owned by or licensed to The Curated and are protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, commercially exploit or otherwise use protected content without our permission except where permitted by law.
20. WEBSITE USE
You must not misuse the website, interfere with its operation or security, introduce malicious software, attempt unauthorised access, or use automated systems to extract website content in a manner prohibited by applicable law.
We may restrict access where reasonably necessary to protect the website, The Curated or other users.
21. THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including payment, delivery and technology providers.
We are not responsible for independent third-party websites or services outside our reasonable control, except where applicable law provides otherwise.
22. LIABILITY
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your mandatory statutory consumer rights.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by your breach of these Terms, or losses resulting from circumstances outside our reasonable control.
Because products purchased through our consumer store are intended for personal use, we are not responsible for business losses arising from a consumer purchase to the extent permitted by applicable law.
Any limitation or exclusion contained in these Terms applies only to the maximum extent permitted by applicable law.
23. CIRCUMSTANCES OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by applicable law.
These may include severe weather, natural disasters, transport disruption, strikes, customs disruption, governmental action, war, civil disturbance, telecommunications failures or other events we could not reasonably prevent.
This does not affect rights available to you under mandatory consumer law.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The Terms applicable to your purchase are those in effect when your contract with us is concluded.
A later change to these Terms will not retrospectively alter the terms governing an existing purchase unless required or permitted by law.
25. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26. GOVERNING LAW & DISPUTES
These Terms and your contract with The Curated are governed by Norwegian law.
Nothing in these Terms restricts any mandatory rights or remedies available to consumers under Norwegian law.
If you have a complaint, please contact us first so that we can try to resolve it directly.
Where a dispute cannot be resolved directly, consumers may have the right to seek assistance or dispute resolution through the competent Norwegian consumer authorities or bring proceedings before a court having jurisdiction under applicable law.
27. CONTACT
For questions about an order or these Terms, contact:
The Curated AS
Bankveien 6B
1383 Asker
Norway
Organisation No. 924 366 893
